Your customer care provides a glimpse into the inner workings of your business. So what does yours say about you? It either helps build trust (which is a critical component in the know, like and trust factor) or it creates doubt about your ability to deliver your services.
Are you able to respond to a potential customer in 1 hour or less? Not if you don’t have a customer care process in place.
This often overlooked process is required if you want to provide a consistent customer experience that leaves people feeling excited about the possibility of working with you and make sure you don’t disappoint after they’ve given you their money.
THIS EPISODE IS FOR YOU IF:
1. You want to improve your response time
2. You want to stop losing leads
3. You want to create loyal customers who bring you more business for FREE
There are three main areas of your business that are impacted by the customer experience you provide:
1. Number of ideal customers
2. Number of happy customers
3. Number of new customers you get from referrals
So in this episode I’m going to share three simple tips with you that will help you create raving fans that bring you more business! FREE marketing, who doesn’t want that?!
Links mentioned in this episode:
Episode 04: How to Use Time Blocking to Increase Productivity
Download the Customer Care Process Template
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Follow Me on Instagram: @the_shannonbaker or @themorethancapablemompreneur
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Check out the resources in my FREE Online Vault! Inside you will find tools and resources to help you turn big operational tasks into bite size steps so you can end the chaos in your back office and tap into your Solo POWER so your business can grow! Click here for access.
