Your customer care makes a first impression, whether it’s a good one or a bad one. So never forget the way you deal with potential clients when they contact you online provides a glimpse into the inner workings of your business. 

So do you provide a customer experience that will create super fans?

It doesn’t matter how good your services are or how progress they can help your clients make. If you don’t make a good first impression, your business will not succeed because you will not be able to land high quality clients.

So, what is the first impression you are making the first time someone comes across your profile online or the first time they reach out to you isn’t all that great? Well, Walt Disney said it best,

“Do what you do so well that they will want to see it again. And will bring friends.”

Your customer care makes a first impression, whether it’s a good one or a bad one. So never forget the way you deal with potential clients when they contact you online provides a glimpse into the inner workings of your business.

Businesses that respond to potential customers within 1 hour of receiving an inquiry are almost 7 times more likely to have a meaningful conversation that leads to a potential sale. The fortune is in the follow-up!

To create super fans, you need to have a streamlined customer care system that includes these three things.

1. A way to track your leads or those new contacts
2. Message templates so that you can respond to them quickly
3. A process to keep track of where people are in your customer journey

I expand on these three key pieces in episode 22 of the podcast.

I know this may sound like it’s difficult but it’s really a very simple process you can put in place. This is really important so I have all of this written out for you in a free download!

The customer care process template is a starting point and swipe files are included. You can customize it and provide a stellar customer experience that creates super fans.

Once you get your process mapped out you want to automate as much as possible! If you’ve ended up overwhelmed with the process before and want some help, feel free to schedule a 30 minute systems strategy session with me.

Working with me will  help shorten the learning curve! Let’s work together to map out your process, determine what automation you want to use and get your system in place. Stop letting leads fall through the cracks. Follow-up faster so you can close more sales and you will have time to spend where it matters most to you!

This is what you need to do to create super fans for your business!

1. Listen to episode 22 of the podcast for more details on the three key pieces your customer care process needs
2. Grab a copy of the free download, Customer Care Process Template with Swipe Files, from my online resource vault.